Question 1

Do I need to understand websites or software?

Accepted Answer

No. The entire process is designed to be plain-English and guided. You answer questions about your business and we handle the technical side.

Question 2

Why not just use Wix or Squarespace?

Accepted Answer

Those tools can work well if you want to build and manage the website yourself. We are for business owners who want it handled for them.

Question 3

Can you help with online payments?

Accepted Answer

Yes. We can help set up payment or deposit flows depending on your business needs.

Question 4

Do I have to use automation or AI tools?

Accepted Answer

No. Automation is optional. The core service is your website, customer actions, and ongoing support.

Question 5

What if I already have a website?

Accepted Answer

We can improve, rebuild, or replace it depending on what makes the most sense.

Question 6

Is there a long-term contract?

Accepted Answer

Yes. Plans run on a 12-month agreement with monthly fees paid annually (one upfront payment for the year). Plans auto-renew for another 12 months at the same rate unless either party gives written notice at least 30 days before renewal.

Question 7

Do you offer a guarantee?

Accepted Answer

Two. (1) Pre-launch kill switch: you can cancel anytime before launch for a full refund of annual support — the setup fee is non-refundable once design begins. (2) Uptime + response SLA: we commit to 99.5% monthly uptime and a response to any support request within 2 business days, or your next month is credited.

Question 8

What happens if I do not pay a renewal invoice?

Accepted Answer

If a renewal or other invoice is not paid by its due date, we may suspend services and take the website offline until the balance is paid. We will give reasonable notice before suspension when practical.

Question 9

Who owns the website after launch?

Accepted Answer

You own your content, copy, domain, and brand. Local Launch LLC retains ownership of the underlying website build (templates, code, design system, configuration), which we operate as part of your ongoing service. If the engagement ends, we export your content and assist a reasonable transition.

Question 10

Are domain, hosting, and email included?

Accepted Answer

Third-party costs like domain registration, hosting, and mailboxes are pass-through at cost — billed by the provider directly, or invoiced without markup if we front them on your behalf.

Question 11

What counts as one monthly update?

Accepted Answer

One request, ranging from a text or image swap up to adding a new section, capped at 2 hours of work per request. Examples: updating page text, swapping a photo, adding an FAQ, editing a service description, refreshing pricing or hours.

Question 12

What if I need more work than my plan includes?

Accepted Answer

Extra work beyond your plan is billed at our standard overage rate of $150/hour. Larger items (new features, major redesigns, new integrations) are quoted as a separate project.

Question 13

Can you launch faster than usual?

Accepted Answer

Yes. A $750 rush launch add-on is available for projects that need to launch in 7 days or less, subject to availability.

Question 14

What if I do not have a logo or photos yet?

Accepted Answer

That is fine. We can launch with clean text-based branding and stock imagery, then swap in your logo and photos when you are ready.

Question 15

Can you help write the website content?

Accepted Answer

Yes. After your intake form and consultation, we draft the copy in plain language and you review it.

Question 16

Can I accept deposits?

Accepted Answer

Yes. A deposit or payment link can be placed on service pages, the contact page, or after a quote — depending on your business.

Question 17

Can I connect Calendly or another booking link?

Accepted Answer

Yes. We can embed Calendly or any booking link directly on your site so customers book without leaving.

Question 18

Will my website show up on Google?

Accepted Answer

We build the structure so Google can clearly understand your business, services, and location. Visibility grows as your site, reviews, and Google Business Profile mature.

Question 19

Do you guarantee Google rankings?

Accepted Answer

No, and we are upfront about it. Nobody can honestly guarantee rankings. We build a strong foundation so your business is easier to find.

Question 20

What is included in monthly support?

Accepted Answer

Depending on your plan: content updates, page changes, form updates, service changes, photos, FAQs, basic health checks, and small improvements.

Question 21

What changes cost extra?

Accepted Answer

New features, major redesigns, new integrations, urgent rush work, or anything outside your plan's monthly scope.

Question 22

How long does the process take?

Accepted Answer

Most websites launch in days to a few weeks after the consultation and intake. Larger sites or automation add-ons take longer.

Question 23

What do you need from me to get started?

Accepted Answer

A short consultation and a completed intake form. We will request photos, logos, and content as we go.

Question 24

Do you work outside Florida?

Accepted Answer

Yes. Local Launch was founded in South Florida and now serves small businesses across the United States. Pilot expansion metros are Birmingham, AL; Knoxville, TN; and Tulsa, OK. The entire engagement runs over email and a short consultation call, so we don't need to be physically in your city.

Question 25

Where are you based and who do you serve?

Accepted Answer

Local Launch LLC is based in Florida and serves small businesses across the United States, with active markets in South Florida, Birmingham AL, Knoxville TN, and Tulsa OK. Specialties: commercial real estate and racing simulator websites.

Plain answers, no tech jargon.

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